wv77 Privacy Policy

1 Introduction

wv77 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all users who access or use the wv77 platform at wv77.pro. This Privacy Policy sets out how wv77 collects, uses, discloses, stores, and protects personal information in connection with the provision of our online sports betting, live casino, slot, Ludo Quick, HRG Live, and related gaming services to users based in Pakistan and internationally.

This Policy applies to all personal data collected through the wv77 website, any associated mobile-optimised interfaces, and all communications between wv77 and its registered members — including customer support interactions via live chat and email.

We encourage you to read this Policy carefully. If you have any questions about how we handle your data, you can contact us at any time using the details in Section 13 below.

2 Data Controller

For the purposes of this Privacy Policy, wv77 is the data controller responsible for the personal information collected from users of the Platform. As data controller, wv77 determines the purposes and means by which your personal data is processed.

wv77 operates as an internationally licensed online gaming platform. All data processing activities are conducted in accordance with applicable data protection standards and the operational requirements of our licensing obligations.

If you wish to exercise any of your data rights or have a query specifically relating to data control, please direct your enquiry to [email protected] with the subject line "Data Privacy Request".

3 Personal Data We Collect

wv77 collects personal data through several channels. The categories of data we collect are described below:

3.1 Registration Data

When you create a wv77 account, we collect the following information:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Residential address in Pakistan
• Mobile phone number
• Email address
• Username and encrypted password

3.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) and responsible gaming obligations, we may request:

• Copy of your CNIC (Computerised National Identity Card), passport, or other government-issued photo ID
• Proof of address (utility bill, bank statement, or similar document dated within 3 months)
• Source of funds documentation in certain circumstances

3.3 Financial Transaction Data

When you make deposits or withdrawals, wv77 records:

• JazzCash or EasyPaisa mobile wallet identifiers (partial, not full account credentials)
• Bank account details (account title and bank name — not full account numbers) for HBL, UBL, Meezan Bank, Allied Bank transfers
• SadaPay wallet identifiers
• USDT TRC20 wallet addresses
• Transaction amounts, timestamps, and reference numbers

3.4 Platform Activity Data

While you use the wv77 platform, we automatically collect:

3.5 Voluntarily Provided Data

Any additional information you choose to provide to wv77 — for example, when completing a responsible gaming self-assessment questionnaire or submitting a complaint — will also be collected and processed in accordance with this Policy.

4 How We Use Your Personal Data

wv77 uses the personal data we collect for the following purposes:

• Account creation and management: To register your account, verify your identity and age (21+ requirement), maintain your PKR Wallet, and administer your profile settings.
• Service delivery: To process bets, settle winnings, manage casino game sessions, administer Ludo Quick and HRG Live gameplay, and provide all other Platform services you access.
• Payment processing: To handle deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, and USDT TRC20, and to maintain accurate transaction records.
• KYC and compliance: To comply with anti-money laundering (AML) obligations, verify the source of funds where required, and fulfil reporting obligations to licensing and regulatory authorities.
• Responsible gaming: To monitor betting patterns for signs of problem gambling behaviour, enforce deposit limits and self-exclusion orders, and provide tailored responsible gaming interventions where appropriate.
• Fraud prevention and security: To detect and investigate suspicious account activity, prevent unauthorised access, identify duplicate accounts, and protect the integrity of the Platform.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide assistance via live chat and email.
• Platform improvement: To analyse aggregated usage data and improve the performance, design, and feature set of the wv77 platform.
• Marketing communications: To send you promotional offers, bonus alerts, and platform updates — only where you have provided your consent or where we have a legitimate interest to do so, and always with a clear opt-out mechanism.
• Legal obligations: To comply with any applicable legal requirements, court orders, or lawful requests from regulatory or law enforcement authorities.

5 Legal Basis for Processing

wv77 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and wv77 — including account registration, bet settlement, and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC, AML obligations, and regulatory reporting requirements.
• Legitimate interests: Processing conducted for the legitimate business interests of wv77, such as fraud prevention, platform security, responsible gaming monitoring, and platform improvement — where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Sharing Your Personal Data

wv77 does not sell your personal data. We may share your information with the following categories of third parties, strictly for the purposes described in this Policy:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, and USDT TRC20 infrastructure providers — for the purpose of processing your financial transactions.
• KYC and identity verification providers: Third-party services used to verify your identity documents and confirm age eligibility in accordance with our 21+ policy.
• Fraud detection and security providers: Specialist third-party services that assist wv77 in detecting suspicious activity, preventing account takeover, and protecting the Platform's integrity.
• Game software providers: Third-party game studios and live casino operators whose games are hosted on the wv77 platform may receive limited session and transaction data necessary to operate their games.
• Regulatory and law enforcement authorities: Where required by law, court order, or a lawful request from a competent authority, wv77 will disclose personal data as necessary to comply with its legal obligations.
• Professional advisers: Legal, accounting, or auditing firms engaged by wv77 on a confidential basis for legitimate business purposes.

All third-party service providers engaged by wv77 are required to handle your data in a manner consistent with this Privacy Policy and applicable data protection standards. wv77 does not permit third-party processors to use your personal data for their own purposes beyond the scope of the services they provide to wv77.

7 Cookies & Tracking Technologies

wv77 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your session, and gather analytical data. The types of cookies we use are as follows:

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Used to remember your preferences such as language settings, notification preferences, and responsible gaming limits you have set.
• Analytical cookies: Used by wv77 to understand how users interact with the Platform — including which pages are visited most frequently and where users encounter difficulties. This data is aggregated and anonymised.
• Security and fraud-prevention cookies: Used to identify suspicious access patterns, detect bot activity, and protect the integrity of the wv77 Platform.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the wv77 Platform. Strictly necessary cookies cannot be disabled via browser settings as they are essential to the secure operation of your account.

8 Data Retention

wv77 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, and to comply with applicable legal and regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your account's active status on the Platform.
• Transaction and betting records: Retained for a minimum of 5 years following the date of each transaction, in accordance with standard financial record-keeping and AML compliance requirements.
• KYC documents: Retained for a minimum of 5 years following account closure or the last transaction date, whichever is later.
• Customer support records: Retained for a minimum of 3 years following the resolution of each support interaction.
• Self-exclusion records: Retained indefinitely to ensure that self-exclusion orders can be enforced even if a User later attempts to re-register.
• Marketing consent records: Retained for the duration of your account plus 2 years following account closure, to demonstrate consent compliance.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised. Where full deletion is not immediately possible due to technical constraints, the data will be isolated and protected from further processing until deletion can be completed.

9 Data Security

wv77 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your browser or device and the wv77 Platform is encrypted using industry-standard SSL/TLS protocols.
• Encryption at rest: Sensitive personal data, including identity documents and financial records, is encrypted when stored on wv77 servers.
• Access controls: Access to personal data within wv77 is restricted on a strict need-to-know basis. Staff access to sensitive user data is logged and monitored.
• Two-factor authentication: wv77 offers two-factor authentication (2FA) for account login to provide an additional layer of security for your account.
• Regular security assessments: wv77 conducts periodic security reviews and vulnerability assessments of its systems and infrastructure.
• Incident response: wv77 maintains a data breach response procedure. In the event of a confirmed data breach affecting your personal data, we will notify affected users and relevant authorities in accordance with applicable requirements.

10 Your Data Rights

As a user of the wv77 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us using the details in Section 13. We will respond to all valid requests within 30 days.

• Right of access: You have the right to request a copy of the personal data wv77 holds about you, along with information about how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to wv77's legal and regulatory retention obligations.
• Right to restrict processing: You have the right to request that wv77 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to data portability: Where processing is based on consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing based on legitimate interests, including direct marketing. Where you object to direct marketing, we will cease processing your data for that purpose immediately.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

11 Children's Privacy

The wv77 Platform is strictly intended for adults aged 21 years and over. wv77 does not knowingly collect personal data from individuals under the age of 21. Our registration process includes date-of-birth verification, and we conduct KYC checks to confirm that users meet the minimum age requirement.

If wv77 becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the associated account, delete the collected data to the extent permitted by law, and take appropriate steps to prevent recurrence.

If you believe that a person under the age of 21 has registered on the wv77 Platform, please notify us immediately at [email protected].

12 Updates to This Privacy Policy

wv77 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we begin processing a new category of personal data or sharing data with a new category of third parties — we will notify registered users via email or a prominent on-platform notification prior to the changes taking effect.

For minor updates, such as clarifications or corrections to existing text, we will update the "Last Updated" date at the top of this Policy without sending individual notifications. We encourage you to review this Policy periodically to stay informed about how wv77 protects your data.

Your continued use of the wv77 Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way wv77 processes your personal data, please contact us through any of the following channels:

• Email: [email protected] — please use the subject line "Privacy Policy Enquiry" or "Data Privacy Request" as appropriate
• Live Chat: Available 24/7 directly on the wv77 Platform

wv77 aims to acknowledge all data privacy requests within 3 business days and to provide a full response within 30 calendar days of receipt. Where a request is particularly complex or voluminous, we will notify you if an extension of this period is required.